{"id":1312,"date":"2012-09-27T15:48:09","date_gmt":"2012-09-27T14:48:09","guid":{"rendered":"https:\/\/www.design911.co.uk\/blog\/?page_id=1312"},"modified":"2012-09-27T15:48:09","modified_gmt":"2012-09-27T14:48:09","slug":"softroinc-our-guarantees","status":"publish","type":"page","link":"https:\/\/www.design911.co.uk\/blog\/resources\/softronic-ecu-power-tuning\/softroinc-our-guarantees\/","title":{"rendered":"Softroinc &#8211; Our Guarantees"},"content":{"rendered":"<p><strong>FREE Support<\/strong> \u2013Design911 offers FREE lifetime support and software updates of its products for users that have purchased it through our authorized dealer network. Our FREE support is designed to make sure you always have the answers to your tuning questions. Your satisfaction of owning and driving your vehicle is extremely important to us.<\/p>\n<p>F<strong>REE Vehicle Analysis<\/strong> \u2013 Design911 provides FREE vehicle analysis for your project car build. It is important to us that your needs and goals for your vehicle will fit in with the Softronic ECU Tuning software. For our past, present, and future clients, we offer free support to discuss your needs to ensure your dream vehicle is accomplished. Please contact us using any of our communication channels on our Support Page.<\/p>\n<p>Warranty \u2013 The biggest question from customers about any ECU software is, \u201cwill this void my warranty?\u201d Softronic is one of the only companies that gives you your true original file and a tuned file when you purchase our software. Any aftermarket ECU flash can and will be detected by a Porsche PIWIS factory tool. However when you reload your original file with the Flash Cable and Client Software, there is no detection.\u00a0 Porsche cannot detect anything as it is the ORIGINAL. Softronic provides you with the TRUE ORIGINAL file. Others that have a switching unit give you a stock type file where you are switching between fuel maps on a already altered file. The only flash counter that exists is when file updates are done by the factory PIWIS tool or Porsche related tool. Other \u201ctuners\u201d that do not know how to devert around unlike Softronic will show a flash counter change.\u00a0 How do we know? Softronic does data checking for many race organizations and Porsche is one of them. To check the data on race cars, we pull a random binary section of the file and check it against what is the original Porsche code. If this string does not match, then it has been altered. All tuned files must alter this data in order to work. However when you load your original file back to the car, this is not the case. To answer the biggest question, no this will not affect your warranty of the vehicle when only using our files.\u00a0 It is however the responsibility of each vehicle owner to abide by any state\/federal laws, as well as understand what their warranty truly consists of.\u00a0 We recommend viewing this document.<\/p>\n<p>Like any modification, there can be risks associated.\u00a0 Design911 or Softronic.us does not cover any warranty claims.\u00a0 ECU flash loading is done at your own risk and if the instructions are not clearly followed, damage to your vehicle can occur. SoftronicTuning.com cannot be responsible for any issues that you may cause during flash loading.\u00a0 Once the cable is connected the car it is tied to your VIN.\u00a0 At this point there is no return or cancellation of the product.\u00a0 If there is an issue with the tune, Softronic may require the ECU to be sent in.\u00a0 Many times, mechanical or installation errors can cause problems which Softronic cannot be liable for.\u00a0 Design911 facilitates the warranty\/guarantee of the manufacturer, www.softronic.us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FREE Support \u2013Design911 offers FREE lifetime support and software updates of its products for users that have purchased it through our authorized dealer network. Our FREE support is designed to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1292,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-1312","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Softroinc - Our Guarantees | Design911 Members Club<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.design911.co.uk\/blog\/resources\/softronic-ecu-power-tuning\/softroinc-our-guarantees\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Softroinc - Our Guarantees | Design911 Members Club\" \/>\r\n<meta property=\"og:description\" content=\"FREE Support \u2013Design911 offers FREE lifetime support and software updates of its products for users that have purchased it through our authorized dealer network. 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