Careers at Design911

Job Description:

Key Responsibilities

• Manage and support a small Product team, ensuring tasks are delegated effectively and completed to a high standard.
• Oversee the full product sample development process, from sample selection and preparation through to supplier communication, reverse engineering, and product completion.
• Ensure product samples are picked, prepared, packaged and dispatched to suppliers accurately and efficiently.
• Manage commercial invoices and documentation for outgoing samples, ensuring all records are accurate and compliant.
• Maintain an organised and up-to-date sample system, including sample shelves, date logs, supplier status updates and delivery records.
• Monitor incoming sample deliveries and ensure all items are recorded, tracked and processed correctly.
• Liaise with suppliers regarding sample progress, technical queries, product development updates and issue resolution.
• Work closely with the warehouse, parts, purchasing and data teams to resolve product issues quickly and effectively.
• Ensure customer issues, product queries and internal requests are followed up promptly and resolved to a high standard.
• Assist with part conversions, product matching, data accuracy and product range development.
• Review team workload regularly and ensure priorities are managed in line with business requirements.
• Identify process improvements within the Product department to improve efficiency, accuracy and communication.
• Prepare regular reports for the board, including progress on sample development, supplier performance, team workload, product issues and key departmental updates.
• Ensure product data is accurate, consistent and maintained to support sales, operations and customer service teams.  

Qualifications and Skills

•  Strong knowledge of car parts is essential.
• Previous experience in the motor trade, engineering, automotive parts, or a similar technical product environment is required.
• Previous management or team leader experience is highly desirable.
• Excellent organisational skills and strong attention to detail.
• Ability to manage, delegate and prioritise multiple tasks effectively.
• Strong written and verbal communication skills.
• Confident dealing with suppliers, internal teams and customer-related product queries.
• Good problem-solving skills and the ability to take ownership of issues through to resolution.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to work independently while also leading and supporting a team.
• A proactive and hands-on approach to managing workload and improving processes.  

Job Description: Your Tasks: 

• Goods Picking 
• Goods inward and outward registration
• Quality cross-checks 
• Stock Control 
• Material Moving 

Requirements: 

• Experience in logistics/warehouse work
• Full-time availability
• Physically fit and motivated
• Living near Heijningen  

Job Description:

Experience in a position as a Parts Adviser within the automotive industry is essential.

Responsibilities

• Multilingual, English with fluent German.
• Ordering, reserving parts, invoicing and payments
• General after-sales questions – working in a team with the service department
• Making estimates when necessary
• Achieve sales by prospecting, acquiring and maintaining accounts
• Answering all customer questions by phone, email and face-to-face
• Assist in checking parts inventory
• Maintaining contact with the workshops, service advisors and customers
• Occasionally reaching out to customers to offer special promotions
• Telesales is central to the position. 
• Cold acquisition, building relationships and an entrepreneurial attitude. 
• Making outbound calls is essential for this role.

The ideal Parts Advisor:

• Multilingual English with fluent German.
• Experience in the automotive sector is required.
• Works with colleagues to achieve higher profits and sales
• Committed to building excellent customer relationships and exceeding customer expectations
• Friendly but professional attitude
• Can demonstrate experience in a parts department
• Strong technical understanding of motor vehicle operation and a willingness to keep technical knowledge up-to-date to provide the most efficient service
• Great organisational skills
• Full, valid and clean driver's license
• Willingness to go to car shows that we host or as a business trip to meet clients
• Enjoys building long standing relationships